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Terms & Conditions 

✨ THE GLAMOUR GARAGE — TERMS & CONDITIONS

1. Booking Appointments

  • All appointments require a deposit to secure the booking.

  • Deposits are non-refundable under all circumstances.

  • Appointments can be moved with more than 72 hours’ (3 working days) notice and the deposit will transfer to the new date.

  • Any reschedules made inside 72 hours will result in the deposit being lost and a new deposit will be required.

  • “No-shows” or missed appointments automatically lose the deposit.

2. Hair Extension Bookings

  • All hair extension deposits are strictly non-refundable.

  • This includes deposits for consultations, fittings, refits, removals and maintenance.

  • If you cancel or reschedule inside 72 hours, the deposit will not transfer.

  • Hair must be clean and bond-free for maintenance appointments — extra charges apply if additional work is needed.

3. Patch Testing

  • Some services require a patch test at least 48 hours before the appointment.

  • It is the client’s responsibility to book and attend their patch test.

  • Failure to attend a patch test may result in the appointment being cancelled and the deposit lost.

4. Late Arrivals

  • Please arrive on time.

  • If you arrive more than 10 minutes late, your appointment may be shortened or rearranged to avoid impacting the next client.

  • Deposits will not be refunded for late arrivals.

5. Model Appointments

  • Model appointments are discounted training appointments.

  • All fixes, adjustments, corrections or additional work are chargeable, even for models.

  • Model appointments are non-refundable and cannot be rescheduled outside of academy/training availability.

6. Service Guarantees & Fixes

  • We do not offer refunds on services.

  • If you are unhappy with any part of your service, you must notify us within 48 hours.

  • We will assess and offer a complimentary adjustment if appropriate and at the salon’s discretion.

  • Outside of 48 hours, all fixes and adjustments are chargeable.

7. Products & Retail Returns

  • We cannot accept returns or exchanges on opened or used products.

  • Faulty products must be returned within 7 days with proof of purchase for assessment.

8. Gift Vouchers

  • Gift vouchers are non-refundable and valid for 12 months from the purchase date.

  • Vouchers cannot be exchanged for cash and must be presented at the time of the appointment.

9. Photography & Social Media

  • We may take before/after photos for training and promotional use.

  • If you do not wish for your images to be used, please inform your stylist prior to your appointment.

10. Health & Medical Conditions

  • Please inform your stylist/technician of any medical conditions, allergies, pregnancy or changes to health prior to your appointment.

  • We reserve the right to refuse treatments if they are unsafe for the client.

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Lash Corrections:
All lash concerns or correction requests must be reported within 7 days of your original appointment. Due to natural lash shedding, we are unable to offer corrections after this time. If a free correction appointment is arranged and you fail to attend, the next correction appointment will be chargeable.

 

Hair Extension Corrections:
Any concerns regarding hair extensions must be reported within 14 days of your fitting appointment. After this period, the issue may be considered natural wear or maintenance-related. If a complimentary correction appointment is booked and you do not attend, any further correction or adjustment will incur a standard service fee.

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Model Bookings:
When booking a model appointment or a reduced-rate service with a junior stylist, no complimentary corrections are offered. Model prices are reduced in exchange for training purposes, and therefore correction appointments fall outside our standard service guarantee. Any further adjustments requested will be chargeable at the usual service rate.

 

Junior Stylist Work:
Services carried out by junior team members during training are priced accordingly and do not include free corrections. If you prefer a guaranteed correction period, please book with a senior stylist or technician.

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11. Complaints Policy

We aim for every client to leave feeling amazing, but if you are unhappy:

  • Please contact the salon within 48 hours of your appointment.

  • We will invite you in for an assessment with a senior member of staff.

  • Fixes or adjustments may be offered at no cost if the service was not carried out to a reasonable standard.

  • Refunds are not issued for any service.

  • If you remain unhappy after the resolution is offered, you may escalate in writing to:
    sharp_traci@yahoo.co.uk

  • 12. Payment Policy

  • We accept card, cash and Klarna (for in-salon payments where applicable).

  • Full payment must be made at the end of your appointment.

  • Chargebacks or fraudulent refund claims will result in suspension of future bookings.

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